Privacy Policy – 99abai

1. Introduction

99abai ("we," "us," "our," or "99abai") is committed to protecting the privacy and personal data of all individuals who interact with the 99abai Platform, including the website at 99abai.net, mobile applications, and all associated services (collectively, the "Platform"). This Privacy Policy ("Policy") describes what personal information we collect, why we collect it, how we use and disclose it, and what rights you have in relation to it.

This Policy applies to all registered users and visitors of the 99abai Platform, including players located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and elsewhere. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of applicable data protection law, 99abai is the data controller in respect of the personal information collected through the Platform. Our designated contact for privacy matters is the 99abai support team, reachable via live chat (available 24/7 on the Platform) or by email at [email protected].

3. Data We Collect

99abai collects the following categories of personal data:

3.1 Registration & Identity Data

• Full name as it appears on official identification
• Email address and chosen username
• Date of birth (to verify you are 18 or older)
• Residential address
• Phone number (where provided)
• Copies of identity documents (CNIC, passport) submitted during KYC verification
• Selfie photographs submitted for identity verification purposes

3.2 Financial & Transaction Data

• Payment method details (JazzCash mobile number, Easypaisa account, bank account details, card details where applicable)
• Deposit and withdrawal history, amounts, and timestamps
• Transaction identifiers and payment processor references

3.3 Gameplay & Activity Data

• Bet history, game sessions, wagering amounts, wins, and losses
• Bonus usage and wagering progress records
• Sports betting selections and event data
• In-session interaction logs used for dispute resolution and responsible gaming monitoring

3.4 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type, and version
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 11)

3.5 Communications Data

• Live chat transcripts and email correspondence with 99abai support
• Any feedback, complaints, or dispute records submitted by you

4. How We Collect Data

99abai collects personal data through the following means:

• Directly from you during registration, KYC submission, deposit/withdrawal requests, or support interactions
• Automatically via cookies, server logs, and analytics tools when you access or use the Platform
• From third parties including identity verification providers, payment processors, fraud prevention services, and data analytics partners

5. How We Use Your Data

99abai uses your personal data for the following purposes:

• Account management: Creating and maintaining your 99abai account, authenticating your 99abai login, and managing account settings
• Payment processing: Executing deposits and withdrawals via JazzCash, Easypaisa, bank transfer, USDT, and other accepted methods
• Identity verification: Conducting KYC checks to verify your age, identity, and eligibility to use the Platform
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account abuse, and unauthorised access
• Legal compliance: Complying with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other legal obligations
• Platform improvement: Analysing gameplay patterns, deposit trends, and user behaviour to improve 99abai's product and features
• Responsible gaming: Monitoring activity for signs of problem gambling and applying self-imposed limits or restrictions requested by you
• Customer support: Responding to your queries, resolving disputes, and managing complaints
• Marketing communications: Sending promotional emails or push notifications about 99abai offers, where you have provided consent and subject to your communication preferences

6. Legal Basis for Processing

99abai processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and 99abai, including account operation, payment processing, and gameplay services
• Legal obligation: Processing required to comply with AML, KYC, and other applicable regulatory requirements
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement, balanced against your privacy rights
• Consent: Marketing communications and certain non-essential cookies, where consent has been freely given and may be withdrawn at any time

7. Data Sharing

99abai does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, banking partners (HBL, UBL, Meezan Bank, Bank Alfalah), card networks, and USDT processing services, to execute your financial transactions
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and comply with legal obligations
• Technology and infrastructure providers: Hosting providers, content delivery networks, and platform software suppliers, under strict confidentiality obligations
• Game providers: Pragmatic Play, Evolution, PG Soft, JILI, Spribe, and other studios may receive session tokens or game-specific data necessary to deliver their titles; they do not receive full identity records
• Law enforcement and regulators: Where 99abai is legally obligated or has a good-faith belief that disclosure is necessary to comply with a legal obligation, court order, or governmental request
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets of 99abai, personal data may be transferred as part of that transaction, subject to continued privacy protections

8. International Data Transfers

Some of 99abai's service providers and game studio partners are located outside Pakistan. Where personal data is transferred internationally, 99abai takes steps to ensure that appropriate safeguards are in place, including contractual protections that require recipient parties to protect your data to a standard consistent with this Policy.

9. Data Retention

99abai retains your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable law, including AML and financial record-keeping obligations, which may require retention for five (5) years or longer following account closure. Where data is no longer required for legal or operational purposes, 99abai will securely delete or anonymise it.

10. Security

99abai implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmissions, access controls limiting staff access to personal data on a need-to-know basis, encrypted storage of sensitive fields including passwords and payment details, and regular security reviews. While 99abai takes reasonable precautions, no security system is completely impenetrable and we cannot guarantee absolute security against all threats.

11. Cookies

The 99abai Platform uses cookies and similar technologies to:

• Maintain your authenticated login session after you sign in
• Remember your language and display preferences
• Analyse how users interact with the Platform and identify areas for improvement
• Detect and prevent fraudulent or unusual activity

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling certain cookies may affect the functionality of the Platform, including your ability to maintain an active session after 99abai login.

12. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 99abai:

• Access: The right to request a copy of the personal data 99abai holds about you
• Rectification: The right to request correction of inaccurate or incomplete personal data
• Erasure: The right to request deletion of your personal data, subject to 99abai's legal retention obligations
• Restriction: The right to request that 99abai restrict the processing of your data in certain circumstances
• Portability: The right to receive your personal data in a structured, machine-readable format
• Objection: The right to object to processing based on legitimate interests, including direct marketing
• Withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact 99abai via live chat or email at [email protected]. We will respond to verified requests within 30 days.

13. Minors

The 99abai Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account or provided personal data, that account will be closed and the data deleted. If you believe a minor has provided data to 99abai, please contact us immediately.

14. Third-Party Links

The 99abai Platform does not include links to external third-party websites as part of its standard navigation. Where references to game providers or payment services appear, these are for informational purposes only. 99abai is not responsible for the privacy practices of third-party service providers accessed outside the Platform.

15. Changes to this Policy

99abai may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The revised Policy will be posted on this page with an updated effective date. For material changes, 99abai will endeavour to notify registered users via email or in-platform notification. Your continued use of the Platform following any change constitutes acceptance of the revised Policy.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 99abai, please contact us:

• Live Chat: Available 24/7 from any page on the 99abai Platform
• Email: [email protected]